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RETURNS & EXCHANGES

Change of mind or wrong fitting? We have you covered.

We will happily exchange or refund if you have a change of mind, providing the following conditions have been met:

 

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

 

Free Returns and Exchanges and Refunds.

  • Free Refund or Exchange due to change of mind:
  • Please contact us at info@magnolialounge.com.au within 30 days.

    You will received a return confirmation email from our customer service team, we will arrange return shipping and refund to you accordingly.

    Please allow 10 business days from the day your parcel is delivered to our return address for your return to be processed. You will receive confirmation through email once your return has been finalised.

    Refund will be processed using the original tender type.

  • Refund for a faulty item or Return an incorrect item:
  • Please contact us at  info@magnolialounge.com.au and our customer service team will arrange return shipping and refund to you accordingly.

    Please allow 10 business days to process your refund request from the day it is raised. You will receive confirmation through email once your refund has been finalised.

    Refund will be processed using the original tender type.

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