We hope you'll love your Magnolia Lounge purchase. If it isn't quite right, we're here to help.

Full-Price Items

Within 30 days of purchase, eligible full-price items may be returned for:

· Refund

· Exchange

· Store Credit

For Australian orders, one free return is included per order.

Items must be:

· Unworn

· Unwashed

· In original condition

· With all tags attached

Sale & Promotional Items

Within 30 days, sale and promotional items may be returned for:

· Size exchange

· Store Credit

(Unless the item is faulty.)

Final Sale & Outlet

Final Sale and Outlet items cannot be returned or exchanged unless they are faulty.

Faulty Items

If you believe your item is faulty, please contact us as soon as possible.

We'll arrange the return and provide a replacement, exchange or refund in accordance with Australian Consumer Law.

How to Return an Item

1. Contact our Customer Care team within 30 days.

2. We'll email you your return instructions.

3. Return your item in its original condition.

4. Once received, we'll process your return within approximately 10 business days.

Refunds are issued to your original payment method where applicable.

Frequently Asked Questions

How long will it take to receive my order?

Most Australian orders arrive within 3–7 business days with Standard Shipping or 1–3 business days with Express Shipping after dispatch.

Can I change or cancel my order?

Please contact us as soon as possible. We'll do our best to help before your order is dispatched.

How do I know if my return is eligible?

Items must be unworn, unwashed, in their original condition and have all original tags attached.

Do I have to pay for return shipping?

Australian customers receive one free return per order.

International customers are responsible for return postage unless the item is faulty.

When will I receive my refund?

Please allow up to 10 business days after your return is received and approved.