What size should I order?
Please see our sizing guide here for sizes and measurements. If you are inbetween sizes, for comfort we recommend sizing up.
What is your sizing like?
For maximum comfort, our sleepwear is designed to be a relaxed fit. If you have any questions, please contact us.
Where can I try on your products?
While we offer free returns if you change your mind or your product doesn’t fit, we understand that sometimes you’d like to see and try on in person. You can view our stockist list here.
How much is shipping?
Free express shipping for orders over AUD $49 delivered within Australia and New Zealand; standard and express shipping available with fixed rate for order below AUD $49 which can be viewed here
Please note: Australia Post is currently experiencing delivery delays due to Covid-19. Express Post is still available and will be prioritised by Australia Post as the fastest option but may not always meet the next business day delivery standard.
Do you ship internationally?
We offer free international shipping for orders over AUD $200 and a fixed shipping fee will be charged for orders below AUD $200, for delivery to selected countries which can be viewedhere.
Do you offer local pickup?
Yes, if you are in Melbourne you can choose free local pickup at the checkout. You will receive an email notification when your order is ready to collect from our office at 12 Tudor Street, Burwood, Victoria.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email that contains your tracking information. If you haven’t received your shipping confirmation email, please check your Spam or Junk folder, as it may be hiding in there.
All orders are dispatched from our Melbourne warehouse via Australia Post.
When will my order be dispatched?
We know you want your sleepwear ASAP so we aim to process and dispatch your order in 1-2 business days. During busy periods such as sales and Christmas, this time frame may be longer.
What is your exchange policy?
We will happily exchange or refund if you have a change of mind, providing the following conditions have been met:
- The items with the original receipt are returned within 30 days of purchase.
- Items must be in the original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.
How do I return my item?
Please contact us at email@example.com within 30 days. You will receive a return confirmation email from our customer service team, we will arrange return shipping and refund to you accordingly.
Please allow 10 business days from the day your parcel is delivered to our return address for your return to be processed. You will receive confirmation through email once your return has been finalised.
Refunds will be processed using the original tender type.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Can I talk to someone?
Of course! You can either contact us via our Contact Form, via email a firstname.lastname@example.org or you can call us Monday - Friday between 9-5 AEST on 03 9888 9188.
What payment methods do you accept?
We accept Paypal, Mastercard, Visa, Amex, Applepay, Googlepay, Afterpay & Zip.
Do you wholesale?
Yes we do, if you would like to wholesale our products you can contact us via our contact form or email us email@example.com
How do I care for my Magnolia Lounge sleepwear?
The majority of our garments are machine washable unless specified otherwise. Please see individual items for specific care instructions.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.