SHIPPING

We deliver worldwide from Australia.

Please allow 1-2 business days for order to process and deliver.

Additional processing days may apply for orders placed during weekends and public holidays.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times.

 

AUSTRALIA & NEW ZEALAND

Free express shipping for order over AUD $100 delivered within Australia and New Zealand; standard and express shipping available with fixed rate for order below AUD $100 as listed:

AUSTRALIA

Purchase Value	Freight Charge & Service	Est Delivery
Less AUD $100	AUD $10 Standard Delivery	3 –  7 Business Days
	AUD $15 Express Delivery	1 – 3 Business Days
AUD $100 and above	FREE Express Delivery	1 – 3 Business Days

 

NEW ZEALAND

Purchase Value	Freight Charge & Service	Est Delivery
Less AUD $100	AUD $15 Standard Delivery	4 –  7 Business Days
AUD $100 and above	FREE Standard Delivery	4 – 7 Business Days

 

INTERNATIONAL

Free shipping for order over AUD $200 and fixed shipping fee will be charged for order below AUD $200, for delivery to selected countries as listed below:

EUROPE

Shipping Countries	Purchase Value	Freight Charge & Service	Est Delivery
Austria Italy Belgium Monaco Croatia Netherlands Denmark Norway Finland Poland France Spain Germany Sweden Greece Switzerland Ireland United Kingdom	Less AUD $200	AUD $35 Standard Delivery	5 – 9 Business Days
	AUD $200 and above	FREE Standard Delivery	5 – 9 Business Days

 

NORTH AMERICA

Shipping Countries	Purchase Value	Freight Charge & Service	Est Delivery
Canada USA	Less AUD $200	AUD $35 Standard Delivery	5 – 9 Business Days
	AUD $200 and above	FREE Standard Delivery	5 – 9 Business Days

 

MIDDLE EAST

Shipping Countries	Purchase Value	Freight Charge & Service	Est Delivery
Israel Saudi Arabia United Arab Emirates	Less AUD $200	AUD $35 Standard Delivery	5 – 9 Business Days
	AUD $200 and above	FREE Standard Delivery	5 – 9 Business Days

 

ASIA PACIFIC

Shipping Countries	Purchase Value	Freight Charge & Service	Est Delivery
Brunei China Hong Kong Japan Malaysia Singapore Thailand Vanuatu Vietnam	Less AUD $200	AUD $35 Standard Delivery	5 – 9 Business Days
	AUD $200 and above	FREE Standard Delivery	5 – 9 Business Days

 

AFRICA

Purchase Value	Freight Charge & Service	Est Delivery
South Africa	AUD $35 Standard Delivery	5 – 9 Business Days
AUD $200 and above	FREE Standard Delivery	5 – 9 Business Days

 

 

 

RETURNS & EXCHANGES

Change of mind or wrong fitting? We have you covered.

We will happily exchange or refund if you have a change of mind, providing the following conditions have been met:

1. The items with the original receipt are returned within 30 days of purchase.
2. Items must be in original condition as purchased with no personalisation and all labels/tickets attached. Garments must not have been worn.

No exchange or refund is available on any product that has been personalised, unless the product is faulty.

Post Returns, Exchanges or Refunds.

• Refund or Exchange due to change of mind:

Please contact us at info@magnolialounge.com.au and send the goods to the below address:

Magnolia Lounge Sleepwear

12 Tudor Street,

BURWOOD VIC 3125

AUSTRALIA

Please be aware that you are responsible for shipping on return and exchange due to change of mind.

We recommend you use your own trackable shipping method, as Magnolia Lounge will not be liable for any return parcels lost in transit.

Please allow 10 business days from the day your parcel is delivered to our return address for your return to be processed. You will receive confirmation through email once your return has been finalised.

Refund will be processed using the original tender type.

• Refund for a faulty item or Return an incorrect item:

Please contact us and our customer service team will arrange return shipping and refund to you accordingly.

Please allow 10 business days to process your refund request from the day it is raised. You will receive confirmation through email once your refund has been finalised.

Refund will be processed using the original tender type.